With a growing franchise and increased challenges and requirements brought on by COVID, Sandi recognized that families were anxious about the ongoing wellness of their loved ones. Their need for transparency and regular wellness updates meant that there was increased pressure for Sandi's caregivers to give families their personal phone numbers — Sandi knew that she needed to quickly provide her caregivers with a secure communications solution that would bring ongoing peace of mind to families and reduce pressure on office staff to field non-emergent phone calls.

SparxConnect streamlines Right at Home Northwest Houston's communications, giving families quick access to wellness updates that bring ongoing peace of mind. It also gives caregivers a monitored way to connect directly with families and receive meaningful support and acknowledgement for the great work they do, day in and day out. 

Using SparxConnect, the Right at Home Northwest Houston team has:

• Shared 323 photos, videos, and wellness updates that have brought families peace of mind over 5400 times
• Empowered over 80 caregivers to deliver an exceptional care experience 
• A 77% adoption rate by their staff who are clearly delighted by their ability to communicate directly with families and receive meaningful acknowledgment for the great work they are doing